Thank you so much for visiting our online store. We are a company that believes in supporting rescue and many of our proceeds goes directly to helping feed and support animals in shelters. We value all our four legged friends as well as you. We use recycled boxes to help with the environment, and do our part to keep your costs down as much as possible, while providing the best quality for your pets. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. You may speak to a live agent Monday through Fridays from 9:00 AM- 6:00 PM Mountain Standard time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away, please note that e mails are manned by our sales team and we respond in the order that they are received and usually within 1 business day. Once an order is processing it cannot be cancelled. Please call us, during regular business hours, if you have any questions regarding your recently placed order, or simply log in to your Giddypet account to make changes or updates prior to any orders being processed or shipped. Again, thanks for visiting our store and we look forward to serving you in the future.